Postal Service Priority Mail or United Parcel Service. Orders are usually shipped within 2-3 business days. Please make sure that your email spam program is set to receive emails from If you do not receive an order confirmation within 15 minutes, please also check your junk mail folder.
You will receive a confirmation of your order via e-mail, usually within 15 minutes. Shipping Shipping within the United States If your return is not due to our error, the refund will not include shipping costs. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. We will notify you via e-mail of your refund once we've received and processed the returned item. Therefore please call us before returning any items. Items shipped directly from the manufacturer or a distributor may need to be returned directly to the manufacturer or distributor, and NOT to us. Note: Please call us toll free at 866.665.7765 Monday - Sunday 9 am - 6pm PST, or email us for an RMA# BEFORE returning any items. Our distributors charge this fee, not us. Many items do not have a re-stocking fee. There is up to a 15% re-stocking fee for returned items - depending on the item. Here are the general guidelines for returning products:Īll items must be in their original, new, condition.ĬD's, VHS tapes, audio books, and DVD's must by unopened, unless they are defective. We cannot reimburse your shipping costs for any item that is returned at your discretion. We'll also refund the shipping cost if the return is a result of our error. If, for any reason, you are not satisfied with an item you ordered from us, you can return it for a full reimbursement - minus any re-stocking fees (see below), any time within 30 days of your receipt of an item.
Your satisfaction is extremely important to us.
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